FREQUENTLY ASKED QUESTIONS

Aurexa World is a full-service IT company in Dubai providing: Custom Software Development (ERP, CRM, HRMS), Mobile App Development (iOS & Android), Website Design & Development, Digital Marketing (SEO, Google Ads, Social Media), Real Estate Lead Generation & PropTech, AI Solutions & Machine Learning, Blockchain & Cryptocurrency Development, Cloud Solutions (AWS, Azure), Cybersecurity, and Graphic Design & Branding.

Yes! We develop native iOS apps (Swift), native Android apps (Kotlin), and cross-platform apps using React Native and Flutter. All apps include UI/UX design, backend API development, App Store & Google Play submission, analytics integration, and 3 months of free post-launch support.

ERP (Enterprise Resource Planning) is software that integrates all your business processes — finance, HR, inventory, sales, and more — into one unified system. You likely need ERP if you're managing multiple spreadsheets, have poor visibility across departments, or are scaling rapidly. Aurexa World builds custom ERP systems tailored specifically to your industry and workflow from AED 25,000.

Our digital marketing services include: SEO (keyword research, on-page & off-page optimization, technical SEO, local SEO Dubai), Google Ads & PPC management, Facebook & Instagram advertising, LinkedIn B2B campaigns, YouTube advertising, social media management & content creation, email & SMS marketing, influencer marketing, and monthly performance reporting. Every package includes a dedicated account manager and weekly updates.

Absolutely — real estate technology is one of our biggest specializations. We provide property lead generation (averaging 300% increase in qualified leads), real estate CRM systems, property management software, virtual 3D property tours, property listing websites with MLS integration, real estate SEO, and targeted Facebook & Google advertising for property sales. We have worked with many leading real estate companies in Dubai and across UAE.

Website pricing depends on type and complexity: Corporate websites start from AED 3,000, E-commerce stores from AED 7,500, Real estate property websites from AED 8,000, Custom web applications from AED 15,000. All our websites include custom design (never templates), mobile responsive layout, SEO setup, SSL security certificate, 1 year of free technical support, and a training session.

Software costs vary based on scope and complexity. As a guide: Mobile apps start from AED 15,000, ERP/CRM systems from AED 25,000, HR & payroll systems from AED 20,000, Custom enterprise software from AED 40,000+. We provide a detailed, fixed-price proposal after understanding your requirements — no hidden costs, ever. We offer milestone-based payment terms to reduce your financial risk.

Yes, we offer flexible milestone-based payment plans. Typically: 30% upfront to begin, 40% at mid-project milestone, 30% upon final delivery. For larger projects, we can discuss custom payment schedules. We accept bank transfer, credit card, and for UAE-based clients, cheque payments.

Absolutely not. We believe in 100% transparent pricing. Your proposal will clearly outline all costs including design, development, hosting setup, and post-launch support period. The only additional costs could be third-party services you choose (e.g., premium plugins, paid APIs) which we will always inform you about in advance with your approval required.

Our digital marketing packages start from AED 1,500/month for basic SEO, AED 1,000/month for Google Ads management (ad budget separate), AED 2,000/month for social media management, and AED 3,000/month for a full comprehensive digital marketing package. Real estate lead generation starts from AED 2,500/month. All packages include monthly reporting and a dedicated account manager.

Typical timelines: Landing pages 1 week, Corporate websites 2-3 weeks, E-commerce stores 4-6 weeks, Real estate websites 4-5 weeks, Custom web applications 8-16 weeks. Timeline depends on how quickly you provide content (text, images, logo) and how many revision rounds are needed. We always agree on a timeline upfront and stick to it.

Our proven 5-step process: (1) Discovery Call — We understand your goals, budget, and requirements. (2) Proposal — You receive a detailed proposal with scope, timeline, and cost within 24 hours. (3) Design — We create mockups/prototypes for your approval before coding begins. (4) Development — We build and test with milestone updates. (5) Launch & Support — We deploy your solution and provide training plus ongoing support.

Yes, absolutely. We use a project management portal where you can track progress in real-time. We provide: Weekly progress updates via email or WhatsApp, access to a staging/demo environment as development progresses, regular video calls or screen-share sessions, and milestone demonstrations before each payment is due. You're always in the loop.

To prepare your proposal, we typically need: Type of project (website, app, software, marketing), your industry and target audience, key features and functionality you want, any existing branding (logo, colors), competitor examples you like, budget range, and desired launch date. Don't worry if you don't have all of this — we'll guide you through a discovery session to figure it all out together.

We work with modern, industry-standard technologies: Frontend: React.js, Vue.js, Angular, HTML5/CSS3, JavaScript. Backend: Node.js, Python (Django/Flask), PHP (Laravel), Java. Mobile: React Native, Flutter, Swift, Kotlin. Database: MySQL, PostgreSQL, MongoDB, Redis. Cloud: AWS, Microsoft Azure, Google Cloud. DevOps: Docker, Kubernetes, CI/CD pipelines. AI/ML: TensorFlow, PyTorch, OpenAI APIs. Blockchain: Ethereum, Solidity, Hyperledger.

Yes, we can set up and manage hosting for you on leading platforms like AWS, Azure, SiteGround, or your preferred hosting provider. We'll recommend the right hosting based on your expected traffic and budget. Hosting costs are separate from development costs and typically range from AED 500-3,000/year depending on your requirements. We can also set up your existing hosting account if you prefer.

Yes, 100%. All our websites and applications are built mobile-first and are fully responsive across all devices — smartphones, tablets, laptops, and desktops. We test on multiple browsers (Chrome, Safari, Firefox, Edge) and screen sizes before delivery. With over 60% of web traffic coming from mobile devices in UAE, this is non-negotiable for us.

Yes, basic SEO is included with every website we build: proper meta titles & descriptions, heading hierarchy (H1/H2/H3), image alt tags, XML sitemap, robots.txt, Google Analytics integration, Google Search Console setup, and page speed optimization. For ongoing SEO — ranking improvements, link building, content marketing — we offer separate monthly SEO packages starting from AED 1,500/month.

Yes, we integrate all major payment gateways: PayFort (Amazon Payment Services), Telr, Stripe, PayPal, Checkout.com, Network International, Apple Pay, Google Pay, and cryptocurrency payments. For UAE businesses, we recommend PayFort or Telr which are most commonly used. Payment gateway integration is included in e-commerce website packages.

Yes. All projects include a free support period (3-12 months depending on project size) for bug fixes and technical issues. After that, we offer maintenance packages from AED 500/month which include: security updates, plugin/CMS updates, regular backups, uptime monitoring, content updates (up to 4 hours/month), and priority support response within 4 hours.

Our standard support hours are Sunday to Thursday, 9:00 AM – 6:00 PM UAE time. For critical issues (server down, security breach), we provide 24/7 emergency support for maintenance contract clients. All clients can reach us via WhatsApp (+971 55 643 5741) at any time for urgent matters. We aim to respond within 2 hours during business hours and within 4 hours outside business hours for emergencies.

Yes, training is always included. We provide a handover training session (typically 1-2 hours via Zoom or in-person) where we walk you through managing your website/software. We also provide video recordings of the training and written documentation so your team can reference it anytime. For complex enterprise software, we offer multi-session training programs for different user roles.